Company
IP Based Centralize Contact Centre
The contact centre/call centre is located at headquarters, Kuala Lumpur. The customers call from Thailand and Singapore can be routed back through the internet broadband to the contact centre at Kuala Lumpur. The calls can then be transferred back to the respective branches through the internet if necessary. Therefore, customers will not be asked to dial another number to get to the person he/she wants to speak to.
